Gaming on gamph should always be fun, not stressful. We've built real tools — not just policies — to help every Filipino player stay in control. Here's everything you need to know.
At gamph, we genuinely care about the wellbeing of every player on our platform — not just as a regulatory checkbox, but as a core part of who we are as a Filipino-built gaming company. We know that for the overwhelming majority of our players, gamph is a source of real entertainment — the excitement of a live Baccarat hand, the rush of a Slot jackpot, the fun of an online Bingo session on a Friday night. That's what gamph is built for.
But we also know that for a small number of people, gambling can stop being fun and start causing real harm — to their finances, their families, and their mental health. gamph takes that reality seriously. Under our PAGCOR operating license, gamph is legally required to implement responsible gaming measures. We go beyond those minimum requirements because we believe it's the right thing to do for our players and for Filipino communities from Makati to Davao City.
This page outlines gamph's responsible gaming tools, how to recognise the early warning signs of problem gambling, what steps to take if you or someone close to you needs help, and how to access resources available in the Philippines. Please read it — whether you think you need it or not. Being informed is the first step to staying in control.
This is a hard legal requirement under PAGCOR's online gaming licensing conditions. gamph verifies the age of every player through identity documents during KYC. No exceptions.
Contact gamph's responsible gaming support team, available 24 hours a day, 7 days a week.
These tools are built directly into your gamph account. No need to call support — access them anytime from your account settings dashboard.
Set a maximum deposit amount for any daily, weekly, or monthly period. Once your limit is reached, gamph blocks further deposits until the period resets. Limits take effect immediately when reduced — increases require a 24-hour cooling-off period to prevent impulsive decisions.
Set a maximum gaming session length. When your session time limit is reached, gamph will log you out automatically and prevent you from logging back in for a set cooling-off period. This stops marathon gaming sessions that can lead to poor decisions and increased spending.
Enable regular on-screen pop-up reminders at intervals you choose (every 30, 60, or 90 minutes). Each reality check shows how long you've been playing and your net session result (winnings minus deposits in that session), so you always know exactly where you stand.
Take a short break from gamph without a full self-exclusion. Choose 24 hours, 7 days, or 30 days. During a cooling-off period, your account is suspended — no logins, no deposits, no gameplay. Your account and balance remain intact, ready to resume after the period ends.
The most powerful tool gamph offers. Self-exclusion blocks you from all gamph services for a chosen period:
During self-exclusion, gamph will also suppress all marketing communications. To activate, contact [email protected] or use account settings.
Set a maximum net loss amount per day, week, or month. When your loss limit is reached, gamph automatically prevents further gameplay until the period resets. Like deposit limits, reductions apply immediately while increases require a 24-hour waiting period.
Problem gambling doesn't happen overnight — it develops gradually. Here are some common warning signs to watch for in yourself or someone you know who plays on gamph or any other gaming platform. Be honest with yourself.
If you recognise two or more of the warning signs above in your own gambling behaviour, we encourage you to use gamph's self-exclusion tool or cooling-off period immediately, and to seek support.
Activating self-exclusion on gamph is straightforward. You don't need to justify or explain yourself — you can do it right now.
Access your gamph account via the gamph Login page. You'll need your registered email and password to proceed.
The Responsible Gaming section of your account settings lists all available tools: deposit limits, session limits, cooling-off, and self-exclusion.
Select a temporary period (1, 3, or 6 months) or permanent exclusion. Temporary exclusions cannot be shortened after activation. Permanent exclusions are irreversible.
Verify your identity and confirm. Self-exclusion takes effect immediately — you will be logged out and prevented from logging back in for the duration of your chosen period.
If you cannot access your account, email [email protected] with the subject line "Self-Exclusion Request." Our team will action your request immediately, 24/7.
As a PAGCOR-licensed operator, gamph's responsible gaming program operates within the PAGCOR Responsible Gaming Framework. PAGCOR maintains a national responsible gaming program for the Philippines — players may contact PAGCOR directly for support or to register on any national self-exclusion registry.
Answer these questions honestly. This is not a diagnostic tool — it's a personal reflection aid. No data is submitted or stored.
If you answered Yes to any of the questions above, we encourage you to use gamph's cooling-off or self-exclusion tools right away, and to consider speaking to a professional. Answering honestly — even just to yourself — is a sign of strength, not weakness. gamph's support team at [email protected] can guide you to appropriate resources.
Beyond gamph's built-in tools, there are professional resources available in the Philippines for anyone affected by problem gambling — directly or through a family member.
PAGCOR operates a responsible gaming program as part of its mandate as the Philippine gaming regulator. Players in the Philippines can contact PAGCOR for information on the national responsible gaming framework and available support services.
The National Center for Mental Health (NCMH) in Mandaluyong City provides mental health services including support for behavioural disorders. Problem gambling is a recognised behavioural condition that responds well to professional intervention.
gamph's dedicated responsible gaming support team is available 24 hours a day, 7 days a week — including Philippine public holidays. We can activate self-exclusion immediately, help you set limits, or connect you with professional resources.
gamph is best experienced with limits in place and a clear budget in mind. Set up your responsible gaming tools today — it takes less than two minutes and puts you firmly in control of your gamph experience.
Players must be 21 years or older. If gambling is causing harm, please use our self-exclusion tools or contact [email protected].